Updated 04/01/2020 The massive amount of information (and misinformation) regarding the Coronavirus outbreak changes daily and is difficult to filter through and find accurate and forecast-able facts. Currently any restrictions that we are aware of are over by the time our season and your booking starts.
With our season beginning in June and ending in early September, we are still very optimistic that any concerns will be alleviated by then, especially with the current social distancing and restrictions already taking place.
Nonetheless, we want to be on the leading edge of outfitters having an official policy. Under normal circumstances, cancellations are penalized with a loss of deposit and no (or limited) refunds. However, as with our regular cancellation policy, Russell doesn't have a desire or need to take a customers' money without that customer getting something in return.
Our official cancellation policy will remain intact, however, we reserve the right to offer a postponement of any scheduled trip to later in 2020 or next year, if the government or the airlines restricttravel in a way that affects your booking. (Depending on circumstances, there may be some nominal requirements, such as a minimum amount of deposit and a specific payment schedule on your account, and/or small administrative % postponement fees added) Moreover, if an individual in your group is "infected" and can provide an official doctor's note, we have the ability to offer a similar postponement.
If you have a payment due now or in the upcoming weeks, please contact us so we can discuss your options. We hope this minimizes any anxiety you might have if you have already booked your trip, or if you are planning an Alaska Vacation.
One final note, our lodges are kept in excellent condition and our housekeeping staff will continue to use best practice methods to minimize any exposure to any communicable disease.
-Your Friends at Russell Fishing
To provide an Alaska Vacation Lodging venue that enables our guests to build unforgettable memories with family and friends. Our lodge staff and fishing guides (not contractors) pledge to provide an Alaskan vacation experience that exceeds the expectations of our guests through a variety of exceptional packages including events, experiences, and service.